Describe your process for handling customer complaints.

My process for handling customer complaints is centered around providing a positive experience and resolving the issue as quickly as possible. First, I listen to the customer’s complaint and ask questions to gain an understanding of their situation. Then, I take ownership of the problem and provide solutions that are tailored to their needs. If necessary, I involve other departments or personnel in order to resolve the issue. Finally, I follow up with the customer to ensure that their concerns have been addressed and that they are satisfied with the outcome.