How do you handle customer complaints and feedback?
Sales coordinators must be able to handle customer complaints and feedback in a professional and courteous manner. This question is meant to gauge your ability to handle difficult conversations and situations, as well as your ability to remain calm and composed in a stressful situation. It also allows the interviewer to assess your problem-solving skills and your ability to take feedback and use it to improve the customer experience.
How to Answer It :
To answer this question, you should provide an example of a time when you handled customer complaints or feedback. Talk about the steps you took to address the issue and how you were able to resolve it in a timely manner. You can also mention any changes you implemented as a result of customer feedback that improved the overall customer experience. Finally, emphasize your ability to remain calm and professional throughout the process.
Example Answer : I recently had a customer who was unhappy with the product they received. I took the time to listen to their feedback and understand their concerns. I apologized for the inconvenience and offered to replace the product. I also took the opportunity to discuss how we could improve the customer experience going forward. As a result, I implemented a new policy for quality assurance and customer service that has helped to ensure better customer satisfaction. I understand the importance of taking customer feedback seriously and I’m always looking for ways to improve the customer experience.
