How do you upkeep relationships with 'easy' clients who don't tend to reach out with complaints or concerns?
If you’re managing key accounts, part of your job is to ensure your clients are always happy and satisfied with the services they are receiving. This means you need to be able to identify issues before they become problems and be proactive in addressing them. This question is a way for the interviewers to gauge your ability to reach out and maintain relationships with clients who don’t have an immediate need for your services.
How to Answer It : This question is designed to see how proactive you are when it comes to maintaining relationships with clients who may not be as vocal about their needs. You should emphasize your ability to proactively reach out to these clients and ask for feedback, keep them updated on new products or services, and stay in touch with them even if there isn’t an immediate need. Additionally, you can highlight any strategies you have implemented in the past to ensure that all of your clients feel valued and appreciated, such as sending thank-you cards or offering discounts for loyal customers.
Example Answer : “I make it a priority to stay in touch with all of my clients, even those who don’t reach out with complaints or concerns. I believe that it’s important to build strong relationships with all of my clients, so I make sure to check in with them regularly. I also like to send out updates on new products or services that they may be interested in, as well as offer discounts or special promotions to show my appreciation. I also make sure to thank my clients for their business and always make sure to answer any questions they may have in a timely manner.
