How to maximize customer-satisfaction in logistics?
When it comes to logistics, customer satisfaction is key. To maximize customer satisfaction, it’s important to focus on the eight “rights” of logistics: the right product, the right way, the right quantity, the right quality, the right place, the right time, the right customer, and the right cost. By ensuring that each of these elements is appropriate and efficient, you can create a supply chain that satisfies customers and maximizes success.
