A successful key account manager (KAM) has many qualities, including:
* Empathy : They understand the needs, goals, and drivers of others.
* Strategic thinking : They understand the bigger picture and don't get bogged down in details.
* Proactivity : They don't wait to take action and are in charge.
* Responsibility : They take responsibility for their actions and outcomes.
* Communication : They write and speak effectively, and confirm that others understand them.
* Preparation : They do the preparation work that others skip so they aren't surprised.
* Listening : They are active listeners and make sure others feel heard.
* Questioning : They ask meaningful questions that elicit insight and emotion.
* Forward-looking : They ask "what's next?" and don't just look in the rearview mirror.
* Fact-based : They are based in reality and know that "hope is not a strategy".
* Continuous learning : They invest in their skills and knowledge to keep moving forward.
* Fearlessness : They take the knocks and are willing to have tough conversations.
* Teamwork : They look out for the team and are collaborative.
KAMs also need to be great project managers who can juggle multiple clients, delegate, and manage assignments. They should have impeccable time management skills and strong organizational prowess.
