What would you do if a customer was not satisfied with their purchase?
This is an important question for a sales coordinator because it shows your ability to handle customer issues and how you can think on your feet to come up with creative solutions. The interviewer wants to know that you understand the customer experience and can handle difficult situations without getting flustered. They also want to know that you have the customer’s best interests in mind and are willing to go the extra mile to make sure they are satisfied with their purchase.
How to Answer It : Start by talking about how you would assess the situation and listen to the customer’s concerns. Explain that you would try to understand what went wrong and work with them to find a solution that meets their needs. Show that you are willing to go above and beyond to make sure they are satisfied, such as offering discounts or freebies. Finally, explain that you would follow up with the customer after resolving the issue to ensure they were happy with the outcome.
Example Answer : If a customer was not satisfied with their purchase, I would first assess the situation and listen to their concerns. I would try to understand what went wrong and work with them to find a solution that meets their needs. I understand that customer satisfaction is essential and I am willing to go the extra mile to make sure they are satisfied, such as offering discounts or freebies. Once the issue is resolved, I would follow up with the customer to ensure they were happy with the outcome. I believe this is the best way to ensure customer satisfaction and build a strong relationship with our customers.
