What is the most important thing you’ve learned while working in HR?

The most important thing I’ve learned while working in HR is how to communicate effectively with others. In my previous position, we had an employee who was having some issues at work. He wasn’t performing well and he didn’t want to talk to his manager about it.

Instead of going through proper channels, he went to our CEO directly. This caused quite a bit of trouble for everyone involved, including myself. Since then, I’ve learned that if someone has a problem, they should always go through their manager first.