How do you deal with difficult customer service issues?

Key account managers often have to deal with difficult customers. Employers ask this question to make sure you can handle these situations effectively. In your answer, explain how you would approach a customer who is upset or angry. Explain that you would try to calm them down and resolve the issue as quickly as possible.

Example Answer : I once had a client who was very unhappy with our service. They called me multiple times about their issues, which made it hard for me to focus on other work. I decided to meet with them in person so we could discuss the situation more thoroughly. I listened to what they had to say and apologized for any inconvenience. We were able to come up with a solution together, and they are now one of our most loyal customers.