How do you handle difficult guests or attendees at an event?
Events often involve a wide variety of people with different personalities and expectations. As an event manager, it’s your job to make sure everyone is happy and all issues are resolved quickly and efficiently. This question is designed to get a better understanding of how you would handle a difficult guest or attendee during an event.
How to Answer : Start by talking about how you would use active listening and empathy to understand the situation. Explain that you’d take a step back, assess the issue, and then come up with a plan of action. You can also share examples of times when you have successfully handled difficult guests or attendees in the past. Be sure to emphasize your ability to remain calm and professional even in stressful situations.
Example Answer : I understand that every event has its own unique set of issues, and I’m prepared to handle them with poise and professionalism. My approach is to take a step back, assess the situation, and then come up with a plan of action. I have extensive experience in managing difficult guests or attendees, and I’m confident that I can find a solution to any problem that arises. For example, I once had a guest who was extremely unhappy with their seating arrangements. After listening to their concerns and understanding the issue, I was able to find a solution that satisfied everyone involved. I’m confident that I can handle any difficult situation that may arise during an event.
