| Attended RPA bots act as virtual assistants, assisting a single employee with their responsibilities in order to increase productivity. Legacy Attended Automation is limited to the desktop of a single employee. |
Unattended RPA bots conduct self-contained automation. End-to-end automation, in which bots may perform full operations independently, is the goal for many corporate processes. |
| Collaborates with employees and teams to assist with front-office activities. |
Back-office processes are automated at a large scale. |
| Attended RPA bots are ready and waiting for employees to activate them anytime they are needed to speed up the process. |
Unattended RPA bots follow a set of instructions or are triggered by logic in the process flow. |
| Employees activate a bot and interact with it as it provides assistance. Managers can coordinate tasks across internal resources and coordinate tasks between people and machines. |
Unattended RPA bots complete tasks on their own, following a set of rules. |
| It increases efficiency and reduces average call handling time, which improves customer satisfaction and compliance. |
Operating costs are reduced. It boosts productivity. Errors are eliminated. Employees are relieved of monotonous tasks, which improves compliance. |
