Delhi Airport has been ranked among the cleanest airports in Asia-Pacific as a part of Airport Council International (ACI)’s annual service quality award. ACI is a trade association of global airports.
* The airport service quality award is based on passenger surveys carried out to rate customer satisfaction on the day of travel.
* The surveys cover over 30 performance indicators across key elements of a passenger’s airport experience such as ease of finding your way, check-in, shopping, and dining offerings.
* According to ACI, 144 awards have been won by 75 airports globally based on over 465,000 surveys collected in 2022.
* In addition to the award for best airports by size and region, four new categories were introduced in 2022--airport with the most dedicated staff; the easiest airport journey; the most enjoyable airport, and the cleanest airport.
* While Delhi was ranked among the top airports for cleanliness, none of the Indian airports made it to the winners list in the other new categories.
* The airports were ranked for their cleanliness based on passenger feedback on cleanliness of washrooms/toilets, health safety among others.
* “At Delhi airport, consistency in enhancing service standards is paramount. This honour resonates with our values and relentless commitment towards providing travelers a truly world-class experience,” said Videh Kumar Jaipuriar, CEO of Delhi International Airport Limited...
Source : Business Standard