TeamViewer unveils real-time assistance app for Apple Vision Pro

TeamViewer has introduced the TeamViewer Spatial Support app. This innovative app leverages 3D visualization and real-time remote assistance on Apple Vision Pro

TeamViewer unveils real-time assistance app for Apple Vision Pro

TeamViewer has introduced the TeamViewer Spatial Support app. This innovative app leverages 3D visualization and real-time remote assistance on Apple Vision Pro, marking a significant leap into the era of immersive assistance, after-sales support, and field service.

TeamViewer’s Spatial Support app on iPhone utilizes ARKit and the built-in LiDAR Scanner to capture detailed 3D models of devices requiring support. In a shared session, a remote expert employing the Spatial Support app on Apple Vision Pro can interact with the precise visual models captured on the iPhone. This synchronized 3D experience allows the expert to guide the on-site technician through annotations and 3D elements.

Brian Ballard, Senior Vice President of Product Management & Solution Delivery at TeamViewer, commented, “Remote support and assistance are part of TeamViewer’s DNA, and with Apple Vision Pro, we are bringing a new level of fidelity, visual depth, and detail to our customers that just was not possible before.

These unique immersive capabilities go far beyond desktop support and help customers who deal with real-world, complex objects convey critical information to those that can help them service machines and systems out in the field. This results in a faster response time and fewer errors. Ultimately, it addresses labor shortages and the need for easy knowledge transfer by bridging the gap between on-site challenges and remote expertise.”

TeamViewer, with its AR-enabled enterprise productivity platform Frontline, is strategically positioned to introduce an industry-focused solution for Apple Vision Pro. This initiative builds on TeamViewer’s profound understanding of digitally transforming manufacturing, after-sales, and field service processes, strengthened by strategic partnerships with industry giants such as SAP, Microsoft, and Siemens.

Existing TeamViewer customers can seamlessly integrate this solution into their daily work using their current license. For more information about TeamViewer’s after-sales support solutions, please visit the Apple App Store.

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