Zoom AI Companion
The rebranded Zoom IQ, called the AI Companion, is powered by the same mix of technologies as Zoom IQ: Zoom’s in-house generative AI along with AI models from vendors including Meta, OpenAI and Anthropic. But its reach is expanding to more corners of the Zoom ecosystem, including Zoom Whiteboard, Zoom Team Chat and Zoom Mail.
Perhaps the biggest news is that Zoom is gaining what’s essentially a ChatGPT-like bot via the AI Companion. In spring 2024, Zoom will get a conversational interface that’ll allow users to chat directly with the AI Companion, and ask questions about prior meetings and chats as well as take actions on their behalf.
For example, users will be able to query the AI Companion for the status of projects, pulling on transcribed meetings, chats, whiteboards, emails, documents and even third-party apps. They’ll be able to ask the AI Companion questions during a meeting to catch up on key points, create and file support tickets and draft responses to inquiries. And — as was possible with Zoom IQ — they’ll be able to have the AI Companion summarize meetings, automatically identifying action items and surfacing the next steps.