Which amongst this is the capability of the new service cloud console?

Salesforce - Quiz(MCQ)

It preserves the context of calls using primary tabs and subtabs.

It allows agents to take notes in an interaction log while on a call.

It allows all the agents to view key record information in the highlights panel.

All of the above

Correct Answer : All of the above

Recently Updated in Salesforce Questions

Salesforce API provides two methods for data replication, each of them allows you to retrieve a list of objects that:

Have been replicated successfully starting from January 1, 1970, 00:00:00 GMT

Have been added or deleted during specified timespan for the specified object.

Have been created or deleted during specified timespan for the specified object.

Have been updated or deleted during specified timespan for the specified object.

Correct Answer : Have been updated or deleted during specified timespan for the specified object.

For security reasons, Salesforce restricts outbound ports. Which port may you use for HTTPS connections?

443 and any of the available in a range from 1024 to 65535

80, 443 and any of the available in the range from 1024 to 65535.

Only available ports in the range from 1024 to 65535.

Only available ports in the range from 32767 to 65535.

Correct Answer : 443 and any of the available in a range from 1024 to 65535

ID fields in the Salesforce UI contain______

15-character, base-64, digits only strings.

15-character, base-62, case-sensitive strings.

18-character, utf, case-safe strings.

18-character, base-62, case-insensitive strings.

Correct Answer : 15-character, base-62, case-sensitive strings.

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