When you’re tasked with managing a company’s IT infrastructure and services, you’re essentially the gatekeeper of its operational efficiency. The interviewer wants to know if you have experience overseeing an organization’s information technology systems, including hardware, software, data, and network resources. Furthermore, they want to see if you can ensure these services are running efficiently and effectively, meeting the needs of the organization and its users.

Example : “I have extensive experience in managing IT infrastructure and services. I’ve overseen the implementation of new systems, ensuring seamless integration with existing infrastructures. My role involved regular system audits for optimization and security purposes.

In terms of service management, I’ve been responsible for maintaining high availability and performance. This included handling service support requests, resolving technical issues, and implementing preventive measures to avoid future disruptions.

My approach is proactive, focusing on anticipating needs and potential problems before they arise. I believe that a robust IT infrastructure coupled with efficient services are key drivers for business success.”