* The Azure Service Level Agreement(SLA) is a contract that ensures or guarantees that when two or more role instances of a role are deployed on Azure, access to that cloud service is guaranteed for at least 99.95% of the time.
* It also states that if the role instance process is not in the running state, then the detection of such processes and corrective action for the same will be taken 99.9% of the time.
* If the mentioned guarantees are not satisfied at any point in time, then Azure credits a percentage of monthly fees to us depending on the pricing model of the respective Azure services.
