Change Management in ITIL enables organizations to deploy changes without causing any downtime or any other disruption.
The 7 R’s are :
* Who RAISED the change?
* What is the REASON for the change?
* What RETURN will the change deliver?
* What RISKS are there if the change isn’t carried out?
* What are the RESOURCES required to perform the change?
* Who is RESPONSIBLE for this change?
* What is the RELATIONSHIP between this and other changes?
Moving forward in this article on ITIL Interview Questions, we’ll cover topics like emergency changes, change enablement, PDCA cycle, PIR, and so on.
