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ITIL - Interview Questions
Explain the plan-do-check-act (PDCA) cycle.
plan-do-check-act

Businesses use the PDCA cycle for the control and continuous improvement of products and processes. The parts of the cycle are : 
 
Plan : In this stage, the improvements are planned. Here the measure of success is measured. After performing gap analysis, it makes a plan to reduce the gap through improvements

Do :
This stage involves the implementation of improvements. It is in this stage that we take steps to close the gaps determined in the previous phase

Check :
This stage involves monitoring, measuring, and reviewing. The results obtained here are compared to the factors that make up success, discussed in the planning stage

Act :
In this stage, the improvements identified are completely implemented
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