Unexpected system failures can wreak havoc on business operations, and as an MIS Manager, you’re the frontline defense against such disruptions. The interviewer wants to know if you have a clear, effective strategy for identifying, diagnosing, and resolving such issues, as well as how you manage communication with stakeholders during crisis scenarios. Your ability to stay calm under pressure, think critically, and act decisively is key here.

Example : “In the event of a critical system failure, my immediate action would be to activate our disaster recovery plan. This involves identifying the root cause and scope of the issue, communicating with relevant stakeholders about the situation, and initiating necessary steps to restore services.

The priority is to minimize downtime and ensure business continuity. I’d work closely with the IT team for quick resolution while coordinating with other departments to mitigate impact.

Post-resolution, it’s crucial to conduct a thorough review to understand what went wrong and how we can prevent similar incidents in the future. This could involve updating protocols or investing in new technologies.”