CMIS (Capacity Management Information System) : A Capacity Management Information System, or CMIS, collects information regarding IT infrastructure usage, capacity, and performance. The data is gathered in a consistent manner then stored in either a single or series of databases.
AMIS (Availability Management Information System) : The AMIS is a virtual repository of all Availability Management data and is usually stored in multiple physical locations.
KEDB (Known Error Database) : Known Errors are managed by the Problem Management process, with the details of each known error recorded in a Known Error Record, which is in turn stored in the Known Error Database (KEDB).
