We want to improve our customer service experience. What technology would you recommend we implement to do this?
This question is a great way to show your knowledge of the latest technology and how you can use it to improve processes. When answering this question, make sure to mention specific technologies that are relevant to the company or industry you’re interviewing for.
Example : “I believe that the best way to improve customer service experience is through the implementation of a comprehensive Customer Relationship Management (CRM) system. A CRM system allows businesses to track and manage customer interactions, as well as store customer data in one centralized location. This makes it easier for customer service representatives to quickly access customer information when needed.
In addition, I would recommend implementing a chatbot or virtual assistant technology. Chatbots can be used to answer customer inquiries quickly and accurately, freeing up customer service staff to focus on more complex customer issues. Virtual assistants can also be used to provide customers with personalized recommendations based on their past purchases.”
