Application for proactive receivables management
SAP Collections Management allows managing individual AR accounts. It allows AR Clerks to prioritize their dunning on Key Customers and deals with case when the Bulk Dunning is not efficient enough.
SAP Collections Management identifies the ?bad? payers and automatically add them to Clerk Work Items with list of relevant actions to take.
The first step, having all required information from SAP Collections Management the clerk tries to contact the customer (by priorities).
The second step, clerk logs the customer promise to pay which can be monitored in SAP Collections Management. In the other case, clerk can log a Dispute Case into SAP Dispute Management.
