Application for efficient processing of receivables-related dispute cases
SAP Dispute Management adds a new credit control clerk in order to reduce the time consumed in dispute Management. It helps indeed to collect cash from customer faster.
Features
The SAP Dispute Management process can be summarized into :
* Create a new dispute Case related and attach this case to open items on a document ( can be internal or external )
* Depending on Tasks, Assign roles to the dispute case, each role having different tasks. The tasks can include for example: question, enhance information, comment ?
* Dispute Cases are now classified by processing status and the reason.
* If Actions must be taken to resolve the dispute, the dispute can be marked for follow-up
* If no agreement found for the dispute, the case may escalade to next management level
