Service Validation and Testing refers to the testing of services during the Service Transition phase. It ensures that the newly implemented or modified IT service meets its design specification as well as the business needs. It can be applied throughout the service lifecycle to assure the quality of any aspect of service.
The process activities of Service Validation and Testing are :
* Validation and test management
* Test planning and designing
* Verifying the test plans and designs
* Preparing the test environment
* Performing the tests
* Evaluating the exit criteria and report
* Test clean up and closure
