A chatbot is Artificial intelligence software or agent that can simulate a conversation with humans or users using Natural language processing. The conversation can be achieved through an application, website, or messaging apps. These chatbots are also called as the digital assistants and can interact with humans in the form of text or through voice.
The AI chatbots are broadly used in most businesses to provide 24*7 virtual customer support to their customers, such as HDFC Eva chatbot, Vainubot, etc.
