| SL No. | Robotic Process Automation(RPA) | Cognitive Automation |
|---|---|---|
| 1 | Rule-based, routine tasks | Judgement based, Adhoc tasks |
| 2 | Structured Data | Unstructured, Semi-Structured data |
| 3 | Eliminating repetitive, Manual and rules-based process | Pattern Identification, Self Learning algorithms, Complex Recommendations |
| 4 | Graphical, COTS tools such as UI Path, Automation Anywhere, Blueprism, Workfusion etc | Algorithmic(Classification, Regression, Decision Trees etc ) |
| 5 | Account Opening, KYC, Order processing, Customer service, Claims Processing etc | Fraud Detection, Product Recommendations, Next Best Action |
