Correct Answer :   AU Small Finance Bank Limited

AU Small Finance Bank has achieved an unprecedented feat with the launch of its groundbreaking customer service 24x7 via Video Banking.

This service provides a virtual platform where customers can communicate with a video banker in real time via video calls, like video conferencing.

 “AU Small Finance Bank's foray into round-the-clock Video Banking represents a paradigm shift in modern banking. Even on holidays and weekends, AU’s dedicated team would ensure face-to-face, human-centric interactions, underscoring the bank's commitment to enhancing nationwide banking experiences.

We empower our customers in this digital epoch by elevating accessibility and convenience to unparalleled heights," said Uttam Tibrewal, Executive Director, of AU Small Finance Bank.

Security stands paramount in the realm of Video Banking, with AU Small Finance Bank raising the bar with advanced encryption, AI-powered facial recognition, OTP and signature verification, and video validation.

Every transaction and confidential piece of information is meticulously safeguarded, ensuring customers can engage with the platform with the utmost confidence.

Now, AU SFB’s customers could revel in the convenience of services such as real-time account support, demographic updates, hassle-free financial transactions, effortless loans and Credit Card inquiries, efficient issue resolution related to all banking relationships, and beyond.

AU SFB’s Video Banking transcends the conventional, catering effortlessly to a diverse spectrum of customer segments within the domestic market. In essence, AU’s 24x7 Video Banking extends the reach of banking services to areas with limited infrastructure and resources, offering a convenient and personalized banking experience that addresses the unique needs of tech-savvy millennials, new to banking customers, busy professionals, and senior citizens alike..

Source : Mint