Which bank has tied up with Google to improve the next generation customer experience?

Banking - General Knowledge Questions

Axis Bank

RBL Bank

HDFC Bank

ICICI Bank

Correct Answer : RBL Bank

RBL Bank stated on Monday(10th Jan 2022) that it has collaborated with Google to strengthen its customer experience strategy and expand value proposition in order to serve its rapidly growing customer base through its digital platform, Abacus 2.0. This collaboration will enable RBL to better manage customer data and analytics and enable effective cross-selling, thereby reducing the cost of customer acquisition significantly.

The lender stated that it aims to provide a superior and holistic one-stop solution to its customers through Abacus 2.0. It also plans to increase its over 4 million customers to a base of 12-14 million users in the next three years in the urban retail asset and liability category. It will leverage Google Cloud’s infrastructure for seamless on-boarding of customers. The infrastructure will also be the technology foundation of a customer acquisition engine with inclusive access to products such as payments, deposits, insurance, credit card, investments, secured loans and more.

Surinder Chawla, Head Branch and Business Banking, RBL Bank said, “Advancing our innovation agenda and building an optimized and agile data platform to serve our existing and prospective customers is one of our critical business priorities. Working with Google, we will augment our customer targeting with solutions such as Google Ads, and explore co-innovation opportunities with platforms like Google Pay to drive user engagement and build new digital offerings.”

Source : Business Today

Published On : January 11, 2022

Recent Updates in Banking - General Knowledge Questions

Q .

Which Payments Bank Launches NCMC-enabled Debit and Prepaid Cards?

Fino Payments Bank

Jio Payments Bank

Airtel Payments Bank

PhonePe Payments Bank

Correct Answer : Airtel Payments Bank

Airtel Payments Bank has introduced NCMC-aligned debit and prepaid cards in collaboration with NPCI, powered by RuPay. These cards are designed to support India’s One Nation, One Card initiative. Savings account holders can avail NCMC-enabled debit cards, while wallet users can opt for prepaid cards. Crafted from eco-friendly e-PVC material, these cards offer versatility in payment options, including offline transit transactions, online shopping, and enhanced security with EMV Chip protection.

Key Benefits of NCMC Enabled Card :

* All-in-One Travel Solution : Seamlessly use the card for offline transit transactions like metros, buses, tolls, and parking.

* Versatile Usage : From offline shopping to e-commerce purchases, ticket bookings, and fuel payments, the card covers various transaction needs.

* Flexible Payment Options : Enjoy multiple fare options, including pay-per-ride and purchase passes.

* Enhanced Security : Ensure better security with the highly secured EMV Chip-protection feature.

SBI NCMC Card Integration with Bharat BillPay Platform :

* State Bank of India (SBI) has integrated NCMC cards on its Bharat BillPay platform in collaboration with NPCI Bharat BillPay Ltd. Commuters can now recharge their NCMC cards online, with amounts up to Rs 10,000, using prepaid, debit, or credit cards.

* This integration extends convenience to travelers, with the service already live for various metro networks and more platforms set to follow suit. Noopur Chaturvedi, CEO of NPCI Bharat BillPay, highlights the move as a step towards easing digital payments, backed by the reliability and safety of the Bharat BillPay platform.

Published On : April 20, 2024

Category : Banking

Q .

Which Bank has implemented service charges for Aadhaar Enabled Payment System (AePS) transactions, effective June 15, 2022?

India Post Payments Bank

Paytm Payments Bank

Punjab National Bank

Indian Overseas Bank

Correct Answer : India Post Payments Bank

India Post Payments Bank (IPPB) has implemented service charges for Aadhaar Enabled Payment System (AePS) transactions, effective from June 15, 2022. AePS is a bank-led model allowing online financial transactions at Point of Sale (PoS) terminals through Aadhaar authentication, enabling various banking services.

IPPB AePS Service Charges :

* The first three AePS issuer transactions per month, including cash withdrawal, cash deposit, and mini statement, will be free.
* Transactions exceeding the free limit will incur charges: ?20 plus GST per transaction for cash withdrawals and deposits, and ?5 plus GST per transaction for mini statements.

Services Provided by AePS :

Banking Services :

* Cash Deposit

* Cash Withdrawal

* Balance Enquiry

* Mini Statement

* Aadhaar to Aadhaar Fund Transfer

* Authentication

* BHIM Aadhaar Pay

Other Services :

* eKYC

* Best Finger Detection

* Demographic Authentication

* Tokenization

* Aadhaar Seeding Status

IPPB NEFT/RTGS Transactions :

* IPPB has signed a sub-membership agreement with the Department of Post to facilitate NEFT/RTGS transactions for their customers.
* A dedicated IFS code, “IPOS0000DOP,” has been created exclusively for transactions in DoP Customer accounts.
* For inward transactions to IPPB accounts, the IFS code “IPOS0000001” should be used, while for Post Office Savings Account (POSA) accounts in DoP, “IPOS0000DOP” is to be used.
* Customers are advised to ensure accurate beneficiary account numbers to facilitate proper credit, as IPPB account numbers and POSA account numbers may share similar structures in some branches.

Published On : April 16, 2024

Category : Banking

Q .

Which bank became the first private bank to open a branch in Lakshadweep?

Axis Bank

HDFC Bank

ICICI Bank

State Bank of India

Correct Answer : HDFC Bank

HDFC Bank's initiative to open a branch in Lakshadweep, specifically at Kavaratti Island, marks a milestone as it becomes the first private sector bank to establish a presence in the Union Territory.

This move underscores HDFC Bank's commitment to expanding its reach and offering banking services, including personalized digital solutions, to the residents and businesses of Lakshadweep.

Published On : April 11, 2024

Category : Banking